Please read the following privacy and cookies policy to understand how we use and protect the information that you provide to us.
Here at TradeBifolds UK Ltd, we take your privacy seriously. We will only use your personal information to provide the products and services you have requested from us and to administer your account. We are registered with the Information Commissioners Office (ICO).
From time to time we may amend this policy by updating this page.
By registering on this site and asking us for a quotation or sending us a message via our online contact forms, you consent to the collection, use and transfer of your information under the terms of this policy.
What we do
We supply and install home improvement products.
How we may contact you
Unless you state otherwise, TradeBifolds UK Ltd and other third parties that we work with installers, engineers and workmen who may contact you via telephone, email, post, SMS, automated messages, and fax.
How you contact us
If you contact us by telephone using the number on our website or advertising/marketing correspondence, your call may be recorded for training, quality and regulatory purposes. If you contact us via email or post this information may be held securely by ourselves for training, quality and regulatory purposes.
Information that We Collect from You
We may obtain personal information from you through websites, mobile applications or other similar devices.
When you visit our website or use our online quotation request form on www.tradebifoldsuk.co.uk we may ask you to provide certain information such as your name, address, postcode, email address, telephone number and company details where applicable. We need this information in order to provide you with our products and services. The legal basis for our collection of this data is “Legitimate Interest”(Recital 47 of Article 6(f) of the General Data Protection Regulations (GDPR) – please see below) as it is reasonable for you to expect that we will contact you about your enquiry after you have sent us an enquiry and given us your contact details.
Please note that you do not have to provide us with any personal data if you do not want to do so. However we will not be able to contact you about your enquiry if we do not have your contact details.
In the course of providing the services to you, we may also store information about how you use our sites, for example the pages that you view, the website from which you visited our site, your usage of our website as well as information about you from emails or letters that you send to us. This information also helps us personalise and deliver relevant content that meets your requirements in any update e-mails.
Please note that it is your responsibility to check and ensure that all information, content, material or data you provide on the sites is correct, complete, accurate and not misleading and that you disclose all relevant facts
Use of your Information
We will only collect and use your personal information in accordance with data protection laws. Our grounds for processing your personal information are as follows:
Where necessary we will only collect and process your personal information if you have given your consent for us to do so, for example, we will only send you certain marketing emails and process any sensitive information
about you if we have your consent.
- Legitimate Interests
We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under European privacy laws there is a concept of “legitimate interests” as a justification for processing your personal information. Our legitimate interests for processing your personal information are to:
- Contact you in connection with your enquiry.
- Provide you with products and services in connection with your enquiry.
- Update this website to better meet your needs in the future.
- Detect, prevent and investigate actual and potential fraud and related
- Develop, manage and market products and services to meet your needs and
to contact you about products and services that may be of interest.
- Determine your eligibility for different products and services that you
may be interested in.
From May 2018, you will have a right to object to our use of your personal information for these legitimate interests including where we may use your personal information to create a profile to inform customer demographics. If you object to our use of your data we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we are continuing to process your personal information. Please contact our Compliance Team at TradeBifolds UK Ltd, Bay 3, 16 Murdock Road, Manton Industrial Estate, Bedford, MK41 7PD should you wish to exercise this right..
Disclosure of your Information
The information you provide to us will be held on our computers and may be accessed by or given to third parties and our staff for the purposes set out in this policy or for other purposes approved by you. Those parties process information and provide support services on our behalf. We may also pass aggregate information on the usage of our site to third parties, but this will not include information that can be used to identify you.
We will ensure that your personal information is protected to the level of standards in accordance with the General Data Protection Regulations (GDPR). If your information is shared with a third party, we will instruct and state restrictions as to how they will protect your information. Our third-party partners will also have their own privacy policies. We recommend that you look at them.
We may share your data with The Financial Conduct Authority (FCA) and/or other regulatory bodies, for the purposes of compliance monitoring. Otherwise, unless required to do so by law, we will not share, sell or distribute any of the information you provide to us without your consent.
Links to Other Sites
You should note that when you are on our website you could be directed to other websites via links to other sites. These links to other sites will take you outside our service. These other sites may send their own cookies to users, request personal information from you or collect data from you. Please note that the Privacy Policies of these sites may differ significantly from that of our website and that we are not responsible for the privacy practices of any other sites. We also cannot guarantee the security of any of your personal information collected from other sites.
Cookies Cookies are small amounts of information which we store on your computer. Our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up the browser on your computer to reject cookies. If you do that you may not be able to use certain features on our Website. If you do not wish to receive cookies in the future, please let us know.
Data Retention and Security
The amount of time we hold your information depends on the basis it was provided. Please see the following examples:
- If you ask us not to contact you for advertising and marketing reasons, we may still need to keep your information as this would reflect your preferences.
- We retain information relating to any transactions that you may enter via our website. This information will be kept for a minimum period of six years, which will start at the end of the relationship. We are required to do so to ensure that if you there is a dispute or complaint we have your information to enable us to address the dispute or complaint. Your information will be kept purely for business reasons.
- In order to provide you with a service, we will keep your information for however long this may take us and after that for a reasonable period of time. In most cases this will not be for more than a period of six years.
- Another reason for us to keep information about you is for legitimate business needs (where relevant), so we can comply with the law.
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.
We will take all reasonable steps to protect your personal information but cannot guarantee or warrant the security of any information you disclose or transmit to us online. By using our Website and not advising us to the contrary, you agree to our using your data in the way set out above and to accept the inherent security risks of providing information online without holding us responsible for any theft, destruction, inadvertent disclosure of such personal information or other breach of security unless due to our negligence or wilful default.
Accessing and Updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We will not charge you a fee for any access request unless the request is unreasonable in which case we may charge you a fee which we will tell you about at the time of request.
Under the GDPR from May 2018 you will have the following rights:
(i) The Right of access: this means that you have the right to know what Personal Information we hold about you and the right to request copies of your personal information from us;
(ii) The Right to correct: the right to have your personal information rectified if it is incorrect or incomplete;
(iii) The Right to erase: this means that if you ask us to do so we will delete or remove your personal information from our systems;
(iv) The Right to restrict our use of your information: the right to stop us from using your personal information or limit the way in which we can use it;
(v) The Right to data portability: the right to ask us to move, copy or transfer your personal information in a commonly used machine- readable format;
(vi) The Right to object: this means that you can object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling to inform our market research and customer demographics if you do not believe it is in your interest.
Where required by law we will obtain your consent to make these changes. If you do not agree with any changes, please do not continue to use the Site.
Email : firstname.lastname@example.org
Telephone: 01234 342 669
Post : The Compliance Manager Lynne Umney, Compliance Team, TradeBifolds UK Ltd, 1a Lyon Close, Woburn Road Ind Est, Kempston, Bedford, MK42 7SB
If you are not satisfied with the way any complaint you make in relation to your personal information is handled by us, then you may be able to refer your complaint to the relevant data protection regulator which in the UK is the Information Commissioner’s Office.
The Data Controller
The Data Controller is TradeBifolds Limited, 1a Lyon Close, Woburn Road Ind Est, Kempston, Bedford, MK42 7SB
Registered office address: The Studio, 54 Batchwood Drive, St Albans. AL3 5SB